Where is my order?

When you place an order through my website, you will get an emailed receipt. This indicates that your order has been received and has entered my work queue.

If you placed an order but it hasn't shipped: Please check the item description for the item you purchased for information. It will either have an estimated ship date (i.e. "ships on or before August 11"), OR an estimated completion window (i.e. "please allow 6-8 weeks for this item to be made for you"). Most of my items are handmade just for you when you order them, and these items are labeled accordingly. If the fulfillment window is still open, your item is actively being made just for you, and your patience is appreciated.

If you received a tracking email but the tracking location hasn't updated yet: Your package has gone out. Chances are, your package probably just wasn’t scanned when it got picked up. This may take a few business days. Please hang tight!

When will you add new items to your site?

There is no set schedule but I try to add new work once per month. I announce website updates to my email subscribers and give them 24 hours to shop before listings go public, you can join the list at the bottom of this page!

Where do you ship?

I CANNOT ship to the EU, Northern Ireland, Iceland, Liechtenstein, and Norway, but if you have a friend in the UK or other non-EU country you can always have it sent to them. You can also use the forwarding service of your choice.

If you do not see your country listed at checkout and you live somewhere other than the EU or the countries listed above, please contact me directly with your country, and I will make you a private shipping profile.

Can I visit your studio, shop in person, or drop off materials?

My workshops present an opportunity for students to browse my collections, and I participate in free open studios twice a year. I will email event invitations to my mailing list. For the privacy of my memorial clients and the sensitive nature of their materials, I do not offer studio visits outside of these planned events.

If you would prefer not to mail your materials for a memorial project, you may drop them off in person to the front desk using the same address provided on the mailing instructions I send when you place your request. Please note that when it is complete, your finished jewelry will be mailed back to you.

Do you accept custom commissions outside of what is shown on your site?

I accept select commissions for jewelry and custom stained glass depending on my workload capacity at the time of inquiry. Please use the contact form to give me an idea of what you'd like. Provide as much information about your idea as possible and please know that if I'm not able to take your commission it's nothing personal. If you are looking for a locket visit this page. If you are looking for custom eye jewelry visit this page. If you are looking for impression jewelry visit this page.

USPS damaged my package. What do I do?

If your package arrives damaged, please take photos and videos of the package and contents and email them to hello@mickeyalicekwapis.com immediately so I can file a report and get your issue taken care of for you. Do not discard any packaging as the post office will need it to verify what happened during their insurance investigation. I usually keep an eye out to make sure all of my sent packages get delivered, but if your package is missing for 14 days please contact me so I can work with the post office to recover your item.

Do you offer cancellations, refunds or exchanges?

All sales are final. This includes physical items, digital items, and tickets to events. In the rare event that you receive an item that broke in transit or is missing a part, please send photos within 24 hours of delivery so I can help figure out how to make it right. Please do not discard any packaging, USPS may need it for an insurance claim.

I am not able to offer refunds or exchanges due to item being misused or abused. This includes dropping, pulling, wetting an item not intended to get wet, failure to follow provided care instructions, allergies or hyperhydrosis, wearing jewelry during high impact activities such as workouts, improperly installing hardware used to hang stained glass, etc.

If you feel unsure about a product please ask questions before purchasing, I'm more than happy to help!

Do you offer custom taxidermy or pet preservation?

No, I'm sorry but I do not have the capacity. I offer a variety of sentimental and memorial jewelry such as custom lockets containing materials like hair or ash, whisker jewelry, custom nose print castings, and custom castings of provided items like teeth or claws.

Do you offer specimen preservation classes?

Yes! Please visit my events page.